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When a Software Support Engineer Views a Case Desk.com Records an Audit Log Entry
When a Software Support Engineer views a case, desk.com records an audit log entry.
In Desk.com it’s audited/recorded each time a Software Support Engineer views/opens a case.
For example when I open a case by typing the case number in the search box and hitting enter, Desk.com opens the case for me to view and on the left-hand-side under the “CASE TIMELINE” section it logs a message like this:
“Morgan Doe pulled case for editing Oct (dd), (YYYY) at 1:17PM (from Case Filter view)”
Attached, descriptive screenshot:
*2015-01-21 edit: previously published at http://w̶i̶e̶l̶d̶l̶i̶n̶u̶x̶.̶c̶o̶m̶/2015-01-16-desk-com-audit-log.html
*2015-07-30 edit: edited whitespace to improve this post’s readability
[2019 edit: Moved to: https://i̶n̶v̶e̶s̶t̶o̶r̶w̶o̶r̶k̶e̶r̶.̶c̶o̶m̶/2015/... .html.]
*2015-01-21 edit: previously published at http://w̶i̶e̶l̶d̶l̶i̶n̶u̶x̶.̶c̶o̶m̶/2015-01-16-desk-com-audit-log.html
*2015-07-30 edit: edited whitespace to improve this post’s readability
[2019 edit: Moved to: https://i̶n̶v̶e̶s̶t̶o̶r̶w̶o̶r̶k̶e̶r̶.̶c̶o̶m̶/2015/... .html.]