up one level
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2016-07-02

w̶i̶e̶l̶d̶l̶i̶n̶u̶x̶.̶c̶o̶m̶

Driven Support Not Free

How to get a “driven” Support job? (i.e. a Software Customer Support job in the attitude of the supportdriven.com community in 2015-2016 ) Maybe look for a company where the customers are valued and the role of support is empowered and valued.

Conversely, Be scrutinizing if these are anywhere in the sales or marketing messages:

Support is free

or

it comes with support

or

unlimited support

Which might indicate a company-wide attitude.

Edit: This post was previously published at: w̶i̶e̶l̶d̶l̶i̶n̶u̶x̶.̶c̶o̶m̶/2016-07-02-driven-support-not-free.php



[2019 edit: Moved to: https://i̶n̶v̶e̶s̶t̶o̶r̶w̶o̶r̶k̶e̶r̶.̶c̶o̶m̶/2016/... .html.]